Digital Communications Technician apprenticeship

Specialist pathway of Information Communications Technician Level 3

Technology has become a fundamental part of everyday life. It affects how we connect, play, learn, work and communicate. Our communication devices, including our phones, connect through IT infrastructure called telecommunications networks. These telecom networks are the systems that allow us to message, text and call each other both personally and professionally.

Companies are dependent on digital communications to carry out their everyday business activities. They need skilled tech experts to install, test, maintain and fix their telecoms systems and equipment so that they can communicate with their employees and customers.

The Information Communications Technician Level 3 apprenticeship, specialising in Digital Communications, provides the foundational skills and knowledge to manage and maintain telecoms network equipment. An importantly, to keep us all communicating!
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Who is the Digital Communications Technician apprenticeship for?

The Digital Communications Technician apprenticeship is a specialist pathway of the Information Communications Technician (ICT) Level 3 apprenticeship. It’s an entry-level skills development opportunity for people working in IT who install, maintain and fix communications infrastructure, hardware and systems.

Apprentices may be in one of the following job roles:
Digital Communications Technician pathway for apprentices
Digital Communications Technicians on this apprenticeship could be desk or field-based. They install and resolve faults for their company’s communication systems, or for their employer’s customers. They may be working with physical or remote cabling, transmitters, receivers and various types of telecommunication hardware and software.

Speak with Intequal and find out if the ICT Apprenticeship, specialising in the Digital Communications Technician Level 3 pathway, is right for you or your business.
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ICT apprenticeship essentials

Learners on the Digital Communications Technician pathway of the ICT apprenticeship will be specialising in digital communication maintenance, operations and control.




16 months



Apprentice prerequisites:

No equivalent qualifications in IT
Not in full-time education

Professional recognition:

Apprentices can apply to join the Register of IT Technicians

Funding for the Information Communications Technician apprenticeship

Apprenticeships are funded by businesses and/or the Government. Apprentices never have to pay for their training.

Small businesses, or SMEs, who hire an apprentice can pay for the apprenticeship through co-investment or levy transfer. They'll receive 95-100% of the training costs covered. Large employers may pay through their apprenticeship levy.

Click here to find out more about apprenticeship funding for SMEs and levy payers.

The benefits of a Digital Communications Technician apprenticeship

  • To make a true business impact, apprentices work on practical assignments and real projects that align to their company
  • Delivered virtually on-the-job to reduce time away from the workplace
  • Inclusive training for any age or background
  • Specialist technical training in computer architecture and security, cloud services, and digital communication technologies
“I’ve been involved in leading and working on large scale customer Office 365 migrations of up to, and sometimes over, 25,000 mailbox at a time. This helped give me the experience I needed to progress and gain my promotion into the Cloud Team.”

Josh Broadbent, Information Communications Technician L3

What does the Digital Communications Technician apprenticeship cover?

Understanding both technology and communication is important in the fast-moving world of tech. Intequal’s apprenticeships cover both technical training and key IT communication skills. Whether you're a jobseeker or business, these skills will set you apart from the competition.

Apprentices on the specialist Digital Communications Technician Level 3 apprenticeship pathway will learn :

Business and communication

Providing remote support, gathering service feedback, creating technical help guides and the key communication skills to deliver effective and efficient support in IT.

Computer architecture and security

The main components of computer hardware, operating systems and applications, information security and how to work safely with computers.

Networking and cloud services

The fundamental concepts of networking and cloud technologies including wired networks, networking models, network security and protocols like disaster recovery.

Communications technologies

Gain an advanced understanding of the various technologies involved in digital communications, including firewalls, different types of connectivity and cabling, network protocols and remote access technologies.

Apprenticeship Plus+

An optional commercial certificate to enrich the apprenticeship and develop skills in specific technologies or practices. Choose from a range of CompTIA or Microsoft courses.

For more information on the Digital Communications Technician apprenticeship, get in touch with our team.

Ready to find out more?

Wondering whether the ICT apprenticeship, specialising in Digital Communications Technology, is right for you or your business? Our team is on hand and ready to help.

We'll take you through the apprenticeship and how it builds skilled, knowledgeable IT experts.