IT Support Technician apprenticeship

Specialist pathway of Information Communications Technician Level 3

Technology has become a fundamental part of everyday life. It affects how we communicate, connect, play, learn and work.

Information Technology, or IT, is the use of computer technology to create, store and exchange digital information and data. More companies are going through digital transformation or providing IT as a service. As a result, IT technicians who can operate companies' computer systems, devices and networks are in demand.

The best way to gain those skills is through a hands-on IT Support Technician apprenticeship. The Information Communications Technician Level 3 apprenticeship, specialising in IT Support, helps people learn on-the-job, providing skills and knowledge to deliver effective technical support to a company’s employees or clients.
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Who is the IT Support Technician apprenticeship for?

The IT Support Technician apprenticeship is a specialist pathway of the Information Communications Technician (ICT) Level 3 apprenticeship. It’s an entry-level skills development opportunity for people who provide technical support to the company they’re working for, or to their company’s clients.

Apprentices may be in one of the following job roles:
IT Support Technician Apprenticeship pathway
IT Technicians on this apprenticeship may be working on a helpdesk where they provide technical support. They may also be installing or maintaining computer systems, keeping computer networks safe from cyber threats, or performing network configuration and troubleshooting.

Speak with Intequal and find out if the ICT Apprenticeship, specialising in the IT Support Technician Level 3 pathway, is right for you or your business.
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ICT apprenticeship essentials




16 months



Apprentice prerequisites:

No equivalent qualifications in IT
Not in full-time education

Professional recognition:

Apprentices can apply to join the Register of IT Technicians

ICT apprenticeship pathways

Learners on the IT Support pathway of the ICT apprenticeship will be specialising in effective technical support and maintenance. Depending on the learner's interests and employer's technical requirements, there are two other pathways to choose from: Digital Communications Technician or Network Technician.

Funding for the Information Communications Technician apprenticeship

Apprenticeships are funded by businesses and/or the Government. Apprentices never have to pay for their training.

Small businesses, or SMEs, who hire an apprentice can pay for the apprenticeship through co-investment or levy transfer. They'll receive 95-100% of the training costs covered. Large employers may pay through their apprenticeship levy.

Click here to find out more about apprenticeship funding for SMEs and levy payers.

The benefits of an IT Support Technician apprenticeship

  • To make a true business impact, apprentices work on practical assignments and real projects aligned to their company
  • Delivered virtually on-the-job to reduce time away from the workplace
  • Inclusive training for any age or background
  • Specialist technical training in computer architecture and security, networking and cloud services, with a focus on providing quality technical support
“The apprenticeship really started to help when working with Microsoft Office 365, MTA Networking and MTA Cloud, giving me the confidence and knowledge to complete tasks flawlessly.”

Maciej Sobusiak, Information Communications Technician Level 3

What does the IT Support Technician apprenticeship cover?

Understanding both technology and communication is important in the fast-moving world of tech. Intequal’s apprenticeships cover both technical training and key IT communication skills. Whether you're a jobseeker or business, these skills will set you apart from the competition.

Apprentices on the specialist IT Support Technician Level 3 apprenticeship pathway will learn :

Business and communication

Providing remote support, gathering service feedback, creating technical help guides and the key communication skills to deliver effective and efficient support in IT.

Computer architecture and security

The main components of computer hardware, operating systems and applications, information security and how to work safely with computers.

Networking and cloud services

The fundamental concepts of networking and cloud technologies including wired networks, networking models, network security and protocols like disaster recovery.

Providing quality support

The techniques, systems, documents and processes involved in providing high-level support for ticketing, maintenance, test plans and advanced troubleshooting.

Apprenticeship Plus+

An optional commercial certificate to enrich the apprenticeship and develop skills in specific technologies or practices. Choose from a range of CompTIA or Microsoft courses.

For more information on the IT Support Technician apprenticeship, get in touch with our team.

Ready to find out more?

Wondering whether the ICT apprenticeship, specialising in IT Support, is right for you or your business? Our team is on hand and ready to help.

We'll take you through the apprenticeship and how it builds skilled, knowledgeable IT experts.