Information Communications Technician

level 3 apprenticeship
(Network Technician)

Level 3 Apprenticeship Programme

The aim of this programme is to provide the core skills
and knowledge required to begin a career in IT as an Information Communications Technician. The duration of this apprenticeship programme is typically 16 months (13 months to gateway). This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

The Information Communications Technician programme also provides three specialist pathway options for a choice to be made at the outset of the programme to best suit the business and job role needs as follows:-

Network Technician

Support Technician

Digital Communications Technician

Information is provided to explain each pathway in more detail.
It is important that the right choice is made to fit the job role to enable successful completion of all aspects of this programme.


Months Training

Months to Gateway

Core Modules

Apprenticeship Plus Options

Core Modules

The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Introduction to data

Computer Architecture & Security

Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to
Networking & Cloud Services

An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking modules, devices and protocols.


Business & Communication

Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

Pathway Module Options

Network Technician

Learners on this pathway are usually desk based but may visit client’s or employer’s premises to resolve issues with network devices, switches and routers.

Duties may include:

• Complete cabling tasks for example coaxial, copper or fibre
• Administer mobile devices on a network
• Deliver network tasks prioritising security with a view to mitigating and defending against
security risks.
• Install and configure relevant software and physical or virtual hardware as appropriate for
example: network devices, switches and routers

    Introducing Apprenticeship Plus

    The apprenticeship can be enriched by choosing from a range of industry certifications. We provide self-learning materials through our web and app-based learning platform, backed by technical training workshops and one-to-one sessions so that you can learn at your own pace. 


    Microsoft 365 Fundamentals

    Microsoft Azure Administrator Associate


    CompTIA A+ Core Series

    CompTIA IT Fundamentals+

    CompTIA Cloud+

    Career Pathways



    Network Support

    Network Support has to do with everything that keeps your organization’s computer network running, productive, and up-to-date. It assures your devices are healthy, and your hardware, software, and personal devices are compatible and working.


    IT Field Technician

    The duties of an IT field technician involve performing computer network repair, software troubleshooting, and related tasks. In this career, you travel to a client’s location to assist in IT service installation, repair, or general support.


    Cloud Technician

    The Cloud Technician is a key member of the team who is primarily responsible for the implementation and management of solutions within the existing infrastructure, technologies, processes and information related to cloud technology.


    Network Field Operative

    A field operative is an engineer who works to identify and solve IT and telecommunication problems in the field. Such individuals attend a variety of sites where they work to solve issues in a fast, efficient manner. Field operatives work with both reactive and proactive problems to ensure ongoing and happy customer relationships. They also often work in larger field-based teams to resolve IT issues.

    “I knew nothing absolutely nothing about computers, but I was excited as I was the first female engineer in Cutec” – Alice Jones, Cutec Ltd

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