Information Communications Technician

level 3 apprenticeship
(Digital Communications Technician)

Level 3 Apprenticeship Programme

The aim of this programme is to provide the core skills
and knowledge required to begin a career in IT as an Information Communications Technician. The duration of this apprenticeship programme is typically 16 months (14 months to gateway). This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

The Information Communications Technician programme also provides three specialist pathway options for a choice to be made at the outset of the programme to best suit the business and job role needs as follows:-

Digital Communications Technician

Support Technician

Network Technician

Information is provided to explain each pathway in more detail.
It is important that the right choice is made to fit the job role to enable successful completion of all aspects of this programme.


Months Training

Months to Gateway

Core Modules

Apprenticeship Plus Options

Core Modules

The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Introduction to data

Fundamentals &

Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to
Networking & Cloud Services

An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.


in Support

Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

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Pathway Module Options

Digital Communications Technician

The apprenticeship standard requires that the following duties are performed in the job role Digital Communications Technician.

• Complete cabling tasks for example coaxial, copper or fibre
• Install and commission computer or telecoms hardware
• Maintain computer systems or telecommunication networks
• Research solutions to maintain network communication architectures
• Monitor and report telecommunications or communications systems performance to enable service delivery

Introducing Apprenticeship Plus

The apprenticeship can be enriched by choosing from a range of industry certifications. We provide self-learning materials through our web and app-based learning platform, backed by technical training workshops and one-to-one sessions so that you can learn at your own pace. Exam fees are additional to this apprenticeship.


Microsoft 365 Fundamentals

Microsoft Azure Administrator Associate


CompTIA A+ Core Series

CompTIA IT Fundamentals+

CompTIA Cloud+

Career Pathways



Telecommunications Technician

A telecoms technician installs, tests and repairs communications and data communications systems, such as:
Work varies in scale, from setting up a communications network in a large organisation, to the installation of a home satellite system.

1st & 2nd Line support Telecoms Technician

Telecommunications technicians will be expected to possess the skills and know-how to perform such tasks as: setting up phones and fax machines, maintaining local area networks, setting up modems and routers, testing all areas of telecommunications systems, installing new equipment and upgrades. 

Communications Technician

Communication technicians install and maintain electronic communication equipment, such as telephone systems and computer modems. They are also responsible for building and maintaining electronic circuits and data networks.

“I knew nothing absolutely nothing about computers, but I was excited as I was the first female engineer in Cutec” – Alice Jones, Cutec Ltd

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